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Crown Bank is proud to be named among the top 20 community banks nationwide by the Independent Community Bankers of America (ICBA)

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Privacy Policy

Privacy Policy

Mobile Privacy Disclosure  – Rev. 08/2023


We want you to understand the types of information we access, collect, use, store, and transfer (“Process”) through our mobile banking application (our “App”), including when you are using the App as well as when the App is running in the background. Be assured the App Processes your information only for the following limited purposes:

  • to provide you with digital banking and related services (“Services”);
  • to maintain & improve our Services;
  • to ensure our Services are working as intended, such as tracking outages or troubleshooting issues that you report to us;
  • to develop new Services and features;
  • to provide you with personalized Services and content;to measure the performance of our App and Services;
  • to communicate with you;
  • to protect our Institution and customers from fraud, abuse, security risks, and technical issues; and
  • any other specific purposes referenced or described in this Crown Bank Mobile Banking Privacy Policy.

We will always ask for your consent before using your information for a purpose that isn’t covered in this Crown Bank Mobile Banking Privacy Policy.

Information you enter or provide to us

When you register, access, and use the App, you provide us with personal and sensitive information that includes your name, password, government identifiers like your social security number (SSN) or drivers’ license number, phone number, email address, physical or mailing address, financial information, payment information, payment card information, and credit information.


Other information we collect as you use our App

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your other apps, browsers, and devices with our digital banking services.


Additionally and as described in more detail below, your device may periodically contact our backend digital banking systems to provide information about your device and connection to the digital banking services. This information may include things like your device type and carrier name, crash reports, which apps you’ve installed, and, depending on your device settings, other information about how you’re using your mobile device.


Your activity

We collect information about your activity in connection with our App, in order to better understand:

  • your interactions and behavior associated with App content and features;
  • the ways in which you are moving through and navigating the App;
  • the Services and features that are most valuable to you;
  • areas or stages of the App where you may disengage or get stuck; and – your typical patterns of behavior in connection with the App.

The activity information we collect may include:

  • logs, tags, reporting, and other analytics reflecting your specific use of screens, workflows, buttons, and features;
  • logs, tags, reporting, and other analytics reflecting your navigation through, engagement with, and disengagement with the App;
  • haptic information related to your use of your device (e.g. swipes, taps);
  • your financial, payment, and transaction activity and history (including purchase history); and
  • your navigation to or activity on third-party sites and apps linked to our App.

This information enables us to improve, modify, or expand the services, features, and experience delivered through the App as well as to support in-App messaging, deliver user guides and polls, and optimize performance of the App. Additionally, and in particular, this information also enables us to detect and flag suspicious or potentially fraudulent activity.


 Your device and other apps

We access and collect information related to your device and other Apps along with associated data. This information may be collected both while you use the App and while the App is running in the background or is otherwise not in use.


Information we process concerning your device and other Apps includes:

  • your device type;
  • your device ID;
  • other available device identifiers;
  • your device operating system;
  • network and IP address information;
  • your cellular data carrier; and
  • device and app diagnostic information.

Additionally, if our App needs to access protected features of your device, then you will have an opportunity to provide consent. In the event that you decline to provide express consent, then the App will not be permitted to access data gated by your device’s permissions model. Without your express consent, the App will not allow use of the protected feature or related data.


If and when our App accesses your:

  • phone or contact book data;
  • device location; or
  • other background restricted permissions,

then all related data is treated as personal or sensitive data subject to this Crown Bank Mobile Banking Privacy Policy.


Restricted permissions accessed by our App include:

  • Use of Fingerprint  We collect information about your biometric identifiers when you use our App, which enables us to streamline your authentication and login experience and access our Services with less friction.
  • Precise or Fine Location o We collect information about your location when you use our App, which helps us offer features like search results for branch and ATM locations, credit card controls, and messages based on your general location.
  • Read or access Contacts, Contacts List, or phone log o We collect information about your contacts when you use our App, which enables us to facilitate requested P2P and other payment transactions.
  • Access Camera or Pictures/Photos o We collect information from your device’s camera and photos when you use our App, which enables use of mobile check deposit and other image scanning or capturing features of the App


You can also access the bank’s full Privacy Policy Here

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:


  • Social Security number and income
  • credit history and payment history
  • account balances and account transactions

When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers personal information; the reasons Crown Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Crown Bank share? Can you limit
this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you No We don’t share
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes – information about your transactions and experiences No We don’t share
For our affiliates’ everyday business purposes – information about your creditworthiness No We don’t share
For our affiliates to market to you No We don’t share
For nonaffiliates to market to you No We don’t share
Questions? Call 952-285-5800 or go to www.crown-bank.com
Who we are
Who is providing this notice? Crown Bank
What we do
How does Crown Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Crown Bank collect my personal information? We collect your personal information, for example, when you


  • Open an account or make a wire tranfer
  • Make deposits or withdrawals from your account
  • Apply for a loan or use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit only


  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.


  • Crown Bank does not share with affiliates.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.


  • Crown Bank does not share with nonaffiliates.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.


  • Crown Bank does not jointly market.