At Crown Bank, the security of our customers is always a top priority. We want to make you aware of an increase in fraud attempts targeting bank customers both nationwide and here in our local community. Scammers are becoming more sophisticated, often posing as financial institution employees in an effort to gain access to personal and account information.

The good news is that awareness is one of the best ways to stay protected. Knowing what to watch for—and what Crown Bank would never ask of you—can help keep your accounts and information secure.

What to Watch For

Fraudsters often rely on urgency and confusion to trick people into responding quickly. Be cautious if you receive:

• Unsolicited phone calls, texts, or emails claiming to be from Crown Bank
• Messages urging immediate action, such as “your account is locked” or “fraud detected”
• Requests to click suspicious links or download attachments
• Callers asking you to “verify” or provide sensitive information
• Text messages requesting personal or account details

If something feels unusual, it’s always best to pause and verify before responding.

What Crown Bank Will Never Do

It’s important to know the difference between legitimate communication and a scam attempt. Crown Bank will never:

• Ask for your online banking username or password
• Request full account numbers, PINs, or secure access codes by phone, text, or email
• Pressure you to act immediately or threaten account closure
• Ask you to transfer funds to another account for “protection”

If anyone claiming to represent Crown Bank asks for these things, it is not legitimate.

How to Protect Yourself

There are several simple steps you can take to reduce your risk:

• Do not click links or respond to suspicious messages
• Hang up and contact Crown Bank directly using a trusted phone number
• Monitor your accounts regularly for unusual activity
• Report suspicious communications immediately

A quick phone call to verify can often prevent a much bigger issue.

If You Think You’ve Been Targeted

If you believe you have been contacted by a scammer or that your information may be compromised, please contact Crown Bank right away. Our team is here to help protect your accounts and guide you through next steps.

Staying Safe Starts with Staying Informed

Fraud attempts continue to evolve, but staying alert and informed remains one of the best defenses. Thank you for trusting Crown Bank with your financial security. We value that trust and remain committed to helping protect what matters most.